The Redman company has service personnel available nationwide, including Alaska and Hawaii. Additionally, we have roving factory service trucks covering the contiguous U.S. for updates and factory adjustments. It is important to note, that the Redman Power Chair product is not a “new” chair in the complete sense of the word… We have constantly been improving the same chair, and building it in the U.S. with U.S. components, for over 20 years. The current 2011 Redman Power Chair is the result of all these years of progress, and it is very dependable and self diagnosing. As a family owned and operated company, we take great pride in our service; if something is not meeting your needs please let me know directly.